Upcoming Events and Updates for Prophet 21 2024 – June 2025
As we move forward with the release of Prophet 21 2024.2, here’s a detailed look at key dates, events, and updates to help you prepare. Stay on track with this schedule to ensure your systems and teams are ready for upgrades and enhancements.
Date: Thursday, November 21, 2024
Webinar: What’s New in Prophet 21 Release 2024.2 Cloud Upgrade
Date: Friday, December 6, 2024
Flex customers must submit an EpicCare ticket by Friday, December 6 at 5:00 PM Central Time if they wish to defer their upgrade. Those who do not submit a ticket will follow the on-cadence upgrade and update schedule.
Dates: Tuesday, December 10 – Wednesday, December 11, 2024
During this time, your Pilot and additional environments will be unavailable as Epicor performs the upgrade. Afterward, you’ll have over five weeks to test the new features in the Pilot environment.
Upgrade window: Tuesday, December 10, 7:00 PM – Wednesday, December 11, 6:00 AM Local Datacenter Time.
Dates: Tuesday, January 7 – Wednesday, January 8, 2025
Regions: Canada, UK
Customers in Canada and the UK will receive one Pilot update before the Production upgrade.
Update window: Tuesday, January 7, 7:00 PM – Wednesday, January 8, 6:00 AM Local Datacenter Time.
Dates: Friday, January 17 – Saturday, January 18, 2025
Regions: Canada, UK
Canada and UK customers will experience a downtime during this production upgrade. Epicor will notify customers once the upgrade is complete via status.epicor.com.
Upgrade window: Friday, January 17, 10:00 PM – Saturday, January 18, 9:00 AM Local Datacenter Time.
Play/Pilot Environment Update
Dates: Tuesday, February 11 – Wednesday, February 12, 2025
Quality enhancements will be applied to your Play/Pilot environment.
Update window: Tuesday, February 11, 7:00 PM – Wednesday, February 12, 6:00 AM Local Datacenter Time.
Production Environment Update
Dates: Tuesday, February 18 – Wednesday, February 19, 2025
Quality enhancements will be applied to your Production environment.
Update window: Tuesday, February 18, 10:00 PM – Wednesday, February 19, 4:00 AM Local Datacenter Time.
Play/Pilot Environment Update
Dates: Tuesday, March 11 – Wednesday, March 12, 2025
Quality enhancements will be applied to your Play/Pilot environment.
Update window: Tuesday, March 11, 7:00 PM – Wednesday, March 12, 6:00 AM Local Datacenter Time.
Production Environment Update
Dates: Tuesday, March 18 – Wednesday, March 19, 2025
Quality enhancements will be applied to your Production environment.
Update window: Tuesday, March 18, 10:00 PM – Wednesday, March 19, 4:00 AM Local Datacenter Time.
Play/Pilot Environment Update
Dates: Tuesday, April 8 – Wednesday, April 9, 2025
Quality enhancements will be applied to your Play/Pilot environment.
Update window: Tuesday, April 8, 7:00 PM – Wednesday, April 9, 6:00 AM Local Datacenter Time.
Production Environment Update
Dates: Tuesday, April 15 – Wednesday, April 16, 2025
Quality enhancements will be applied to your Production environment.
Update window: Tuesday, April 15, 10:00 PM – Wednesday, April 16, 4:00 AM Local Datacenter Time.
Play/Pilot Environment Update
Dates: Tuesday, May 13 – Wednesday, May 14, 2025
Quality enhancements will be applied to your Play/Pilot environment.
Update window: Tuesday, May 13, 7:00 PM – Wednesday, May 14, 6:00 AM Local Datacenter Time.
Production Environment Update
Dates: Tuesday, May 20 – Wednesday, May 21, 2025
Quality enhancements will be applied to your Production environment.
Update window: Tuesday, May 20, 10:00 PM – Wednesday, May 21, 4:00 AM Local Datacenter Time.
Play/Pilot Environment Update
Dates: Tuesday, June 10 – Wednesday, June 11, 2025
Quality enhancements will be applied to your Play/Pilot environment.
Update window: Tuesday, June 10, 7:00 PM – Wednesday, June 11, 6:00 AM Local Datacenter Time.
Production Environment Update
Dates: Tuesday, June 17 – Wednesday, June 18, 2025
Quality enhancements will be applied to your Production environment.
Update window: Tuesday, June 17, 10:00 PM – Wednesday, June 18, 4:00 AM Local Datacenter Time.